You Go the Extra Mile

Tony,
Angel and I would like to thank you for all of your hard work and patience during our home refinancing process.  You stated from the beginning that this indeed would be a “process” and even with good credit, times have changed in regards to the housing market.  You were correct Tony – it was definitely a process.
I would say to someone that is sitting there and ready to get their home refi done to be patient and put their trust in Tony.  When it looked like we may not get the money we needed to get you stepped up and worked with other resources to get the job done.  At the end of the day, you over-delivered and took care of us.  We appreciated that more than you know.
And our refi was not a million dollars by any means  And I know I was nervous and calling on an almost daily basis for status updates. You treated us like a million dollar client, Tony, and made us feel like we were a priority.  And after reading other recommendation letters we now understand what they meant when they said you are the best! In an age where most people struggle to provide anything resembling decent customer service you make it paramount and make sure customers are well taken care of.
Angel and I would recommend to anyone that is looking to refinance their home, buy a home, or is looking at any other Regent Financial products to definitely work with you, Tony.  You go the extra mile to make sure at the end of the day everything that is promised is indeed delivered…and them some.
Thanks for making this process well worth the wait.  We are extremely happy with the results.  We look forward to sending our friends and family your way knowing they will get the same quality of service that we received.
Sincerely,
– Jeremy and Angel Poore